Refund policy

 

Please read this policy carefully before placing an order. By completing a purchase on GoGetShip, you confirm that you have read and agree to these terms.

1. All Sales Are Final

GoGetShip ships products directly from our fulfillment partners to keep prices low. Because of this model, all sales are final. We do not accept returns or issue refunds for:

• Change of mind, or no longer wanting the item
• Ordering the wrong size, color, model, or variant
• Products not meeting personal expectations, taste, or preference
• Minor differences in color, size, or appearance from product photos (screen and lighting variations are normal)
• Delays caused by carriers, customs, weather, or holidays
• Incorrect or incomplete shipping addresses provided by the customer
• Packages marked “Delivered” by the carrier, including packages stolen after delivery
• Refused packages or packages not collected from the carrier
• Items that have been used, washed, assembled, installed, or opened (unless defective on arrival)
• Sale, clearance, discounted, or promotional items

2. Order Cancellation

Orders are processed and sent to our fulfillment partner shortly after purchase. Cancellation requests are accepted only within 6 hours of placing the order, and only if the order has not yet been processed. After that, orders cannot be cancelled or modified.

3. Damaged, Defective, or Wrong Items

We only review claims where an item arrived damaged, defective, or completely different from what was ordered. To be eligible:

• You must contact us within 48 hours of delivery, based on carrier tracking.
• You must include your order number, clear photos of the item, photos of the outer packaging and shipping label, and a short unboxing or demonstration video showing the issue.
• The item must be kept in the condition it arrived, with all packaging and accessories.

Claims submitted after 48 hours, or without the required photos and video, will not be accepted.

If your claim is approved, we will offer, at our sole discretion, one of the following:

1. A replacement of the same item (or a similar item if out of stock)
2. Store credit
3. A partial refund
4. A full refund, only if no replacement is possible

4. Lost or Non-Delivered Orders

If tracking has not updated for 30 days, contact us and we will open an investigation with the carrier. We are not responsible for packages marked “Delivered.” In that case, please check with neighbors, your building, and your local post office first.

5. Returns

Items must not be sent back without written approval from our support team. Packages returned without approval, or sent to the address on the package label, will not be accepted and no refund or credit will be issued. Where a return is approved, the customer is responsible for return shipping costs unless the item was sent incorrectly by us.

6. Shipping Fees

Shipping fees and any customs duties or taxes are non-refundable.

7. Approved Refunds

If a refund is approved, it will be issued to the original payment method within 7–10 business days. Processing time by your bank or card provider may vary.

8. Contact Before Disputing

Please contact us before opening a dispute or chargeback with your bank or payment provider. Most issues are resolved faster directly with our team. Filing a chargeback without contacting us first may delay resolution, and we will provide our full order, tracking, and communication records to the payment provider.

9. Contact Us

GoGetShip
Email: support@gogetship.com
Phone: +1 936-364-9578
Hours: Monday – Friday, 10:00 AM – 7:00 PM