Refund policy
At GoGetShip, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us so we can review the issue and determine the appropriate solution.
1. Eligibility for Returns
To request a return or refund, please contact us within 15 days of receiving your order.
Depending on the situation, we may offer a replacement, refund, or return authorization.
Items must generally be unused and in their original condition and packaging unless the item arrived damaged or defective.
2. Damaged or Defective Products
If your product arrives damaged, defective, or unusable, please contact us as soon as possible.
To help us resolve the issue, we may request:
- Your order number
- Photos of the product
- Photos of the packaging
- A short video demonstrating the issue, when necessary
Our team will review the information and work with the appropriate supplier or fulfillment partner to determine the best resolution.
3. Incorrect or Missing Items
If you receive the wrong product, an incorrect variation, or an item is missing from your order, please contact us within 15 days of delivery.
We will review your order and, where appropriate, arrange a replacement or refund.
4. Change-of-Mind Returns
Because GoGetShip operates using a dropshipping fulfillment model, return eligibility may vary depending on the product and supplier.
Change-of-mind returns are not automatically guaranteed. Please contact us before sending any product back.
Do not return an item to the shipping address shown on the package unless our customer service team has provided return instructions.
5. Non-Returnable Items
Certain products may not be eligible for return due to their nature, including products that are:
- Used or damaged after delivery
- Personalized or customized
- Hygiene-sensitive or personal-use items
- Perishable products
- Clearance or final-sale items, where stated
- Products that cannot be returned under applicable supplier or legal requirements
6. Return Shipping
If a return is approved, we will provide instructions regarding where and how the product should be returned.
Return shipping costs may vary depending on the reason for the return. If the item was damaged, defective, or incorrect due to an error on our part or our fulfillment partner's part, we may provide an appropriate return solution.
For other approved returns, the customer may be responsible for return shipping costs.
7. Refunds
Once a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges may be non-refundable unless the return is due to an error, damaged product, defective product, or another situation covered by applicable law.
8. Refund Review
Submitting a return or refund request does not automatically guarantee approval.
Each request will be reviewed based on the product condition, order details, reason for the request, available evidence, and applicable return terms.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Because orders may be forwarded to third-party suppliers for fulfillment shortly after purchase, cancellation may not be possible once processing or shipping has started.
If an order cannot be cancelled, you may need to follow the applicable return procedure after delivery.
10. Exchanges and Replacements
Where appropriate, GoGetShip may offer a replacement instead of a refund, particularly when an item arrives damaged, defective, incorrect, or incomplete.
Replacement availability depends on product availability and supplier inventory.
11. Contact Us
For return, replacement, or refund requests, please contact:
GoGetShip
Email: support@gogetship.com
Phone: +1 936-364-9578
Business Hours: Monday – Friday | 10:00 AM – 7:00 PM
Please include your order number and a clear description of the issue when contacting us.
12. Policy Updates
GoGetShip reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.
