Shipping policy
At GoGetShip, we are committed to providing a smooth, reliable, and transparent shipping experience. Please review the shipping information below before placing your order.
Shipping Options
We offer shipping options based on the products purchased, destination, and availability of our shipping partners. Shipping methods and estimated delivery times may vary by product and location.
Because we operate as a dropshipping store, orders may be fulfilled and shipped directly from third-party suppliers or fulfillment partners.
Order Processing
After your order has been successfully placed and payment has been confirmed, it may take 1–3 business days to process and prepare your order for shipment.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Time & Cost
The available shipping methods, estimated delivery time, and shipping cost will be displayed during checkout or on your order confirmation.
Delivery times may vary depending on:
- Destination
- Product availability
- Shipping carrier
- Customs clearance
- Weather conditions
- Holidays or peak shipping periods
- Other circumstances outside our control
Estimated delivery times are provided as a guide and are not guaranteed.
Tracking Information
When tracking is available, we will provide a tracking number once your order has been shipped.
Please note that tracking information may take some time to become active after the package is handed to the carrier. Tracking may also not update at every stage of the delivery process, particularly when packages are transferred between carriers or handled by local delivery services.
Multiple Items & Separate Shipments
If your order contains multiple products, your items may be shipped separately from different fulfillment centers or suppliers.
As a result, you may receive multiple packages at different times. You will not be charged additional shipping fees simply because your order is divided into multiple shipments unless otherwise stated at checkout.
Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
GoGetShip is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or shipment.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
Delayed or Lost Packages
While we work with shipping and fulfillment partners to ensure reliable delivery, delays can occasionally occur due to circumstances outside our control.
If your package is significantly delayed, lost, or marked as delivered but you have not received it, please contact our customer service team as soon as possible and within 15 days of the order date so we can assist you.
Email: support@gogetship.com
Business Hours: Monday – Friday | 10:00 AM – 7:00 PM
Damaged Packages
If your package arrives damaged, please contact us as soon as possible. We may request photographs or other information regarding the package and the products received so that we can work with the appropriate shipping or fulfillment partner to resolve the issue.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact:
GoGetShip
Email: support@gogetship.com
Business Hours: Monday – Friday | 10:00 AM – 7:00 PM
