Shipping policy

Please review this policy before placing an order. By completing a purchase on GoGetShip, you agree to these terms.

1. Free Shipping

We offer free standard shipping on all orders within the United States. Any shipping charges for other destinations, if available, will be shown at checkout.

2. Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

3. Delivery Time

After your order ships, most orders arrive within 7–15 business days. Delivery times are estimates, not guarantees. Delays caused by carriers, customs, weather, high-volume periods, or holidays are outside our control and are not eligible for refunds or cancellations.

4. Multiple Items

Orders with more than one item may ship separately from different fulfillment centers and may arrive on different days. There is no extra charge for split shipments.

5. Order Tracking

A tracking number will be emailed to you once your order ships. Tracking may take 3–5 business days to show updates after shipment and may not update at every stage of transit. A temporary lack of updates does not mean your package is lost.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes are only possible within 6 hours of placing the order and before the order has been processed.

7. Lost or Delayed Packages

If your tracking has not updated for 30 days, please contact us and we will open an investigation with the carrier. Claims will be reviewed only after the carrier investigation is complete.

8. Packages Marked “Delivered”

GoGetShip is not responsible for packages that tracking shows as delivered, including packages that are lost or stolen after delivery. Please check with neighbors, your building’s mailroom, and your local post office.

9. Damaged Packages

If your order arrives damaged, you must contact us within 48 hours of delivery with photos and video as described in our Refund Policy. Claims submitted after 48 hours will not be accepted.

10. Refused or Returned Packages

Orders that are refused, not collected from the carrier, or returned due to an incorrect address are not eligible for a refund.

11. Customs, Duties & Taxes

For any orders shipped outside the United States, customs duties, import taxes, and fees are the customer’s responsibility and are non-refundable.

12. Order Cancellation

Orders can be cancelled only within 6 hours of purchase and only if they have not yet been processed. See our Refund Policy for full details.

13. Contact Us

GoGetShip
Email: support@gogetship.com
Phone: +1 936-364-9578
Hours: Monday – Friday, 10:00 AM – 7:00 PM (CST)